Shipping Policy
Effective Date: 3/5/2025
1. Introduction
At My Luxury Appliance ("we," "us," or "our), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.myluxuryappliance.com
2. Shipping Destinations
- Countries We Ship To:
- The Continental United States
3. Shipping Costs
- We offer free shipping on all orders within the continental United States.
- No Hidden Fees
4. Order Processing Time
- Processing Time:
- Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
- Order Cut-Off Time:
- Orders placed before 5:00 PM MST will begin processing the same day.
- Weekend and Holiday Orders:
- Orders placed on weekends or public holidays will be processed on the next business day.
5. Transit Time
- 3-5 business days
- Notes:
- Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
- Total Estimated Delivery Days (Order Processing & Transit):
- 4-7 business days
6. Shipping Methods and Carriers
- Reliable Carriers:
- We partner with reputable carriers to ensure your package arrives safely.
- USPS, UPS, FedEx
- We partner with reputable carriers to ensure your package arrives safely.
- Shipment Tracking:
- All orders include tracking information, which will be provided via email once your order has shipped.
- Insurance:
- Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
7. Order Tracking
- Tracking Information:
- After your order has been shipped, you will receive an email containing:
- Tracking Number
- Carrier Name
- Link to Track Your Package
- After your order has been shipped, you will receive an email containing:
- Assistance:
- If you have questions or need assistance with tracking, please contact our Customer Service.
8. Delivery Issues
8.1 Delayed or Lost Packages
- Delayed Delivery:
- If your package is delayed beyond the estimated delivery time, please contact us at support@myluxuryappliance.com or (800) 542-1094.
- Lost Packages:
- If your tracking information indicates that your package was delivered but you have not received it:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.
- If your tracking information indicates that your package was delivered but you have not received it:
8.2 Damaged Packages
- Reporting Damage:
- If your package arrives damaged:
- Take photos of the damaged packaging and items.
- Contact us within 7 days at support@myluxuryappliance.com.
- If your package arrives damaged:
- Resolution:
- We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
- Reporting Missing Items:
- If any items are missing from your order:
- Contact us within 7 days of receiving your package.
- Provide your order number and details of the missing item(s).
- If any items are missing from your order:
- Resolution:
- We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
Customer Support Team
My Luxury Appliance
Email: support@myluxuryappliance.com
Phone: +1 (800) 542-1094
Business Hours: Monday - Friday 9am - 5pm MST
11. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with My Luxury Appliance!
We appreciate your business and are committed to providing you with exceptional service.
